Legal
Privacy Policy
Last updated: 18 May 2025
Hexa Hub (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit hexahub.com.au or submit an enquiry through our website. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Hexa Hub is a business infrastructure platform operated by Hexa Group, located at 7 Distribution Circuit, Huntingdale VIC 3166, Australia. For privacy-related questions, contact us at info@hexahub.com.au.
2. Information we collect
Information you provide directly
When you submit an enquiry, book a tour, or RSVP to an event, we collect:
- Full name
- Email address
- Phone number (optional for some forms)
- Business or company name (optional)
- Your message or enquiry details
- Space or unit of interest
- Preferred tour date and time (tour bookings)
Information collected automatically
When you browse our website, we automatically collect certain technical and behavioural data through cookies and tracking technologies, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This data is collected by Google Analytics 4 and Meta Pixel (see section 5).
3. How we use your information
We use the information we collect to:
- Respond to your enquiries and arrange site tours
- Manage event RSVPs and send relevant event communications
- Maintain records of your contact history in our CRM (HubSpot)
- Send you information about available spaces, events, and updates if you have opted in
- Improve our website content and user experience using aggregated analytics
- Measure the effectiveness of our advertising campaigns (Meta Ads, Google Ads)
- Comply with our legal obligations
4. How we store and protect your information
Your contact details are stored in HubSpot CRM, which is hosted on servers in the United States. HubSpot complies with international data transfer mechanisms including standard contractual clauses.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We retain your information for as long as necessary to provide our services and meet our legal obligations. If you would like your information deleted, please contact us at info@hexahub.com.au.
5. Cookies and tracking technologies
Our website uses the following third-party tracking services. By using our website you consent to these technologies being used.
Google Analytics 4
Analytics
We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics collects data such as pages visited, session duration, and device type. This data is aggregated and does not personally identify you. Google may transfer this data to servers in the United States. You can opt out via Google's opt-out browser add-on.
Meta Pixel (Facebook)
Advertising & Retargeting
We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising, and to show relevant ads to people who have previously visited our website (retargeting). The Meta Pixel tracks page views and specific events such as form submissions. Meta may use this data to build advertising audiences. You can manage your ad preferences via Facebook Ad Settings.
HubSpot
CRM & Forms
HubSpot is our customer relationship management platform. Form submissions on our website are sent to HubSpot, which may also place cookies on your browser to track interactions with our website for CRM purposes. View HubSpot's Privacy Policy.
6. Disclosure of your information
We do not sell, rent, or trade your personal information. We may share your information with:
- HubSpot — to manage enquiries and contacts (United States)
- Google — for analytics (United States)
- Meta Platforms — for advertising measurement (United States)
- Service providers who assist us in operating our website, subject to confidentiality obligations
- Law enforcement or regulatory bodies where required by law
Where we disclose your personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles.
7. Your rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or out-of-date information
- Request deletion of your personal information (subject to our legal obligations)
- Withdraw consent to marketing communications at any time by unsubscribing or contacting us
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise any of these rights, contact us at info@hexahub.com.au. We will respond within 30 days.
8. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date at the top. We encourage you to review this page periodically.
10. Contact us
For any privacy-related questions or complaints, please contact us: